Claude AI Policy for Knowledge Workers
This FAQ outlines the differences between Claude AI’s free and commercial versions, alongside privacy and security policies. It is designed to help Sinarmas employees use Claude effectively while maintaining data privacy.
1. What is Claude AI?
Claude AI, developed by Anthropic, is an advanced AI assistant designed to handle tasks such as text analysis, language understanding, coding assistance, and more. Claude AI has both free and paid versions:
- Free Claude.ai: Suitable for individual use with basic functionality. While it supports standard security features, it is not built for enterprise-grade privacy and compliance.
- Claude for Work (Team & Enterprise): A commercial version optimized for business environments, offering enhanced security, compliance, and data management features. This version supports enterprise data protection needs, making it suitable for sensitive business tasks.
2. Key Differences Between Free Claude.ai and Claude for Work
| Feature | Free Claude.ai | Claude for Work (Team & Enterprise) |
|---|---|---|
| Target Audience | General public, individuals | Enterprise users, businesses |
| Data Retention | Limited retention with user control | Retention policies customized for enterprise needs |
| Data Usage | Not used for model training by default | No data used for training, aligning with business policies |
| Privacy & Security | Basic protections, not suitable for sensitive data | Enhanced enterprise-level security & compliance features |
| Compliance | Lacks regulatory compliance | Supports compliance with data protection regulations (GDPR, etc.) |
| Pricing | Free | Paid subscription based on business needs |
3. Privacy and Data Security Policies for Claude AI
Free Claude.ai and Claude Pro
- Data Handling: By default, Anthropic does not use data from Free Claude.ai or Claude Pro for model training unless you explicitly permit it, for example, through feedback submissions. If a prompt is flagged for a trust and safety review, that data may be used to improve safety measures. Only authorized staff members may access such data for business purposes.
- Data Retention: Conversations in Free Claude.ai are stored temporarily and can be deleted from the interface. Data is usually retained for a maximum of 30 days but may be held longer for compliance or policy enforcement reasons.
Claude for Work (Team & Enterprise)
- Enterprise-Grade Security: Claude for Work is designed with advanced data security features to meet enterprise compliance standards. Anthropic’s commercial customers can establish specific data retention and processing agreements, supporting regulatory requirements like GDPR.
- Data Privacy: By default, data from Claude for Work is not used to train the model, and organizations have control over their data management practices. Users can leverage data deletion options and set retention policies according to their needs.
4. Practical Tips for Using Claude AI Safely
- Limit Sensitive Data Sharing: Avoid entering sensitive or confidential business data, especially in the Free Claude version. For enterprise tasks, use Claude for Work where data is better protected.
- Manage Data Retention: Both versions offer data deletion options. Regularly delete any data from conversations that are no longer needed.
- Use Feedback Mechanisms Carefully: When you provide feedback, data may be used to improve trust and safety. Be mindful of sharing any identifiable or sensitive information.
By understanding the distinct features and privacy practices of each version of Claude AI, employees can choose the appropriate tool for their needs while maintaining data security and privacy.
Sources: