ChatGPT FAQ for Knowledge Workers
This FAQ addresses the use of ChatGPT within Sinarmas Group. It is designed to help you understand the practical steps to take to use ChatGPT safely and effectively, particularly for employees who prioritize data security.
1. Is ChatGPT safe to use for business tasks?
Yes, ChatGPT is suitable for general tasks like creating reports, drafting emails, and assisting with calculations. However, avoid sharing any sensitive company or personal data. OpenAI may use your inputs to improve its models, so it’s best to limit conversations to general information only. Learn more about OpenAI’s data usage policies
2. What data does ChatGPT collect?
ChatGPT collects various types of information, such as device details, IP addresses, and input data. It’s crucial to be aware that even seemingly mundane data could be used for model training unless you take specific steps to disable this feature. More on data collection
3. How does ChatGPT handle my chat history?
When you enable chat history, OpenAI may retain your conversations to improve the AI. You can turn off chat history in the settings, which prevents conversations from being used for training and keeps them out of your history sidebar. Any new conversations when history is off are retained only for 30 days for monitoring abuse before deletion. Manage your data with ChatGPT
4. What is 'incognito mode' and how can I enable it?
ChatGPT has an incognito mode, where you can disable chat history. This acts like a “secret chat” by ensuring that inputs aren’t retained long-term or used for training. To activate this, go to Settings > Data Controls > Disable Chat History. Privacy-focused controls explained
5. Can I rely on ChatGPT for critical decision-making?
ChatGPT is a support tool and not designed to make final business or legal decisions. Since its responses are based on patterns in large datasets, it’s not always accurate or reliable for high-stakes decisions. Always consult a qualified professional for important matters in fields like finance, law, and healthcare. OpenAI's policy on high-stakes decisions
6. How can I enhance security while using ChatGPT?
To maximize security:
- Use Incognito Mode: Turn off chat history when discussing sensitive topics.
- Enable Two-Factor Authentication (2FA): Secure your OpenAI account under Settings > Security.
- Limit Personal Data Sharing: Avoid inputting details like financial records or personal IDs.
- Monitor and Export Data: Regularly review and export your ChatGPT data via Settings > Export Data.
Learn more about security best practices
7. Does ChatGPT offer additional privacy features for business users?
Yes, ChatGPT Team and Enterprise accounts are designed with more robust privacy measures and do not use data for model training by default. OpenAI also plans to release a ChatGPT Business plan with strict data controls for professional use. More on business data handling
8. Can I clear my ChatGPT data history?
Yes, OpenAI provides a feature to clear chat history. Access this through Settings > Clear Chat History. This is useful for removing any sensitive information from the system after completing your tasks. Data management features in ChatGPT
9. Practical tips for using ChatGPT at work
- Company Policy Adherence: Avoid sharing confidential information. Draft a guideline for employees on what’s safe to input into ChatGPT.
- Regular Account Security Checks: Enable 2FA and use strong passwords. Encourage regular reviews of account activity.
- Restricted Access: Use ChatGPT only for tasks where data sensitivity is low. Stick to brainstorming, report generation, and general inquiries.
10. Differences Between ChatGPT Free and Plus Versions (as of October 2024)
| Feature | ChatGPT Free | ChatGPT Plus ($20/month) |
|---|---|---|
| Model Access | GPT-3.5 | GPT-4 |
| Response Speed | Standard; slower during peak times | Faster responses, particularly during peak times |
| Access During High Demand | May experience busy signals and limited availability | Priority access even when demand is high |
| Advanced Features | Basic chat features only | Access to advanced features: plugins, code interpreter, and DALL-E for image generation |
| Data Usage | Limited, standard processing | No training on customer data for model improvements, and added data management options |
| Context Window | Up to 8,000 tokens (approx. 6,000 words) | Up to 32,000 tokens (approx. 24,000 words) |
| Priority Access to New Features | No | Yes – early access to new tools and features |
ChatGPT Free Version
- Best For: Casual use, including basic content creation, brainstorming, and simple tasks.
- Limitations: No access to GPT-4, slower response times, limited availability during high-traffic periods, and fewer advanced features. This makes it more suited for occasional, non-critical use:contentReference[oaicite:0]{index=0}:contentReference[oaicite:1]{index=1}.
ChatGPT Plus Version
- Best For: Professional and frequent users who need consistent performance and access to advanced features.
- Advantages: Includes GPT-4, which offers more nuanced responses and improved understanding of complex tasks. With additional tools like plugins and the DALL-E image generator, Plus is ideal for tasks requiring advanced capabilities and integrations. Plus users also benefit from faster response speeds and priority access during high demand:contentReference[oaicite:2]{index=2}:contentReference[oaicite:3]{index=3}.
For users at Sinarmas or those who prioritize business needs, the Plus version is recommended for its enhanced capabilities, especially for more demanding tasks like data analysis, project planning, and complex problem-solving.